• Package Inclusions: Full Board Plus – Dine Around
   International breakfast at the Oceans Restaurant.
   Lunch options at:
  o Oceans Restaurant (International buffet)
  o Suan Bua (Thai Restaurant) – 3-course set menu
  o La Brezza (Italian Restaurant) – 3-course set menu
   Dinner options at:
  o Oceans Restaurant – international buffet
  o Suan Bua – Thai restaurant, a 3-course set menu
  o La Brezza – Italian restaurant, a 3-course set menu
  o Al Khaimah – Arabic Restaurant, a 3-course set menu
   “Full Board Plus” or “FB+” will include 2 drinks per person. Will include 2 drinks per
  person. One alcoholic and one non-alcoholic – house beverage served during each meal
  (lunch and dinner)

All Inclusive Dine Around:

 International breakfast at the Oceans Restaurant.

 Lunch options at:

o Oceans Restaurant – international buffet

o Suan Bua – Thai restaurant, a 3-course set menu

o La Brezza – Italian restaurant, a 3-course set menu

 Dinner options at:

o Oceans Restaurant (International buffet)

o Suan Bua (Thai Restaurant) – 3-course set menu

o La Brezza (Italian Restaurant) – 3-course set menu

o Al Khaimah (Arabic Restaurant) – 3-course set menu

 Daily replenished minibar service including a selection of snacks, soft drinks and mixers,

mineral water, chocolates, and beer. Minibar is stocked once per day. Additional stock will

incur a charge.

 Beverages available from the AI menu which consist of international pouring brands,

wines (red, white, and sparkling), beer, alcoholic beverages and a selection of

 cocktails, as well as still water, soft drinks, coffee (cappuccino, espresso, latte), tea

selection and chilled juice.

 Standard beverages from the AI beverage menu are available across the resort-operated

bars. Served daily from 11:00 – 23:00 hrs.

 Waves Pool bar operating hours are 10:00 – 18:00 hrs.

 Afternoon tea with pastries and sandwiches together with a selection of tea and filter

coffee served from 15:30 – 16:30 hrs.

 Sundowners Canapés selection: flavorful tapas and canapés are served between 18:30 –

19:30 hrs

 Stay 12 nights and above and enjoy House Reef Snorkeling by boat once per stay per villa*

*Excursions must be booked in advance and are subject to weather conditions.

ALL MEAL PLANS RECEIVE THE FOLLOWING COMPLIMENTARY BENEFITS:

 Non-motorized water sports (excluding Catamaran & Glass Kayak)

 Windsurfing activity is only for licensed guests.

 Snorkeling equipment for use throughout the stay.

Package Exclusions:

 Anything not mentioned in “Package Inclusions”

 International & Domestic Airfare, Train Fare, Travel Visa, Travel Insurance & Medical

Insurance, Medical tests, etc.

 Individually extended accommodation, sightseeing, transfers, excursions pre, post or on

tour.

 Local Tax / City Tax / Tourism Dirham tax / Green Tax etc. (if applicable)

 Cost of Optional activities

 OK to board for the airline (if applicable)

 Meals, excursions and transfers other than specified in the itinerary

 Personal expenses on items such as Laundry, Juices, Sodas, Soft & Hard Drinks, Bottled

Water etc.

Visa Requirement and Charges:

 Please check online or with our authorised representative if Travel visa is required to visit

our country. It is your responsibility to submit all relevant documents and obtain a legal

travel visa (as per requirement) before you travel.

 In case your tour is cancelled or curtailed short due to visa issues, we will be unable to

provide you any refund of the tour cost.

 For E-Visa, we are happy to provide you the visa requirement charges and documents

required at highly competitive rates on our portal: https://www.visadone.com

 You may click the above link and check the details there. Visa fees once paid is completely

non-refundable

 For Sticker Visa, please check with our local branch for the costing, documents required

and approximate processing time.

Travel & Medical Insurance Charges:

 It is Traveller’s responsibility to obtain and be in possession of the comprehensive travel

and cancellation insurance, including medical insurance with provision for air evacuation,

insurance in case of accidents, sudden sickness, medical expenses or death, before

embarking on a tour. Our company is neither responsible nor liable for any claims,

damage or loss as a result of Client’s failing to obtain necessary insurance cover.

 We are however, happy to provide you travel insurance as per the plan you select which

can offer you comprehensive coverage at highly competitive costs.

*Disclaimer for Visa & Travel Insurance: Please do check with our Branch / Authorised

representative about the latest requirement as visa requirement / visa fees / travel insurance

charges are dynamic and subject to change. The consulate at their discretion may ask for

additional documents also for visa processing. Visa issuance is purely at the discretion of the

consulate and not us.

Payment Terms:

 50% payment at the time of confirmation

 Rest of the payment applicable as per the cancellation policy

Cancellation Policy:

 We need to receive a cancellation request in writing for us to proceed with cancellation.

The following charges will be applicable based on the cancellation request received by us.

 If you cancel –

o 60 days prior to departure there will be a 10% deduction on the package cost.

o 59 – 45 days prior to departure: 25% deduction on the package cost.

o 44 – 30 days prior to departure: 45% deduction on the package cost.

o 30 – 15 days prior to departure: 65% deduction on the package cost.

o 15 – 08 days prior to departure: 85% deduction on the package cost.

o 07 days or less: 100% deduction on the package cost

 Any non-refundable services or hotel rooms shall be charged over and above the charges

mentioned in the above cancellation policy.

Terms and

Terms and Conditions:

 The packages rates quoted are subject to fluctuations in rate of exchange.

 All rooms, rates and services are subject to availability at the time of confirmation.

 Rates are not valid for Events / Trade Fairs / Long weekends / Festivals / Blackout dates.

(surcharges/ supplements will be applicable during these dates)

 In case the same hotels / lodges / camps / resorts are not available, we reserve the right

to change them in the same star category.

 Child rates apply for children aged from 2 to 11 years old. 1 child sharing a room with 2

adults (depending on hotel policy). If the hotel does not have availability for family rooms,

adult rates will apply.

 If certain tours / entrances are closed during certain periods, alternative options may be

provided.

 Standard check-in time at the hotel is generally 1500 hrs. and check-out 12 Noon.

 Early check-in, late check-out is solely based on the discretion of the hotel and not

guaranteed unless paid for.

 We reserve the rights to reschedule the itinerary or routing.

 Unused inclusions in a tour package are non-refundable.

 Tours will be seat in coach basis (Unless mentioned otherwise) where guests have to

reach on time at designated pick up point.

 Any delays from your side will be considered a no show. No refund applicable in case of

no show.

 Most of the Hotels/ Lodges/ Camps / Apartments may ask for a security deposit at the

time of check-in, which is refundable at the time of check-out and is subject to the

hotel/lodge’s policy.

 We reserve all rights. Any damages caused whilst on tour shall be borne (paid or settled)

locally by the client, we will not be liable for the same.

 In view of the current situation, please be advised that whilst the information and rates

quoted are correct as of today’s date – we retain the right to adjust rates based on any

changes to current operational or capacity restrictions imposed by Governments or other

Authorities.